Appointment System

We now operate a phone-first/same-day system. The Patient Support Team will ask you for the purpose of your call so that we can book your call back with the most appropriate clinician.

We have a daily team of nurses, GPs and specialist physios, who will call you back, or you will be advised how to participate in a video consultation. The clinician may also ask you to send in a photo if they feel that this would aid the consultation. This will be via a secure link that will be sent to you.

Our specialist nurses are experts in minor illnesses, and most can issue a prescription should you require one.

Our specialist physios are experts in the assessment and management of muscular and skeletal pain, and appointments can be booked directly with them.

In some cases the clinician will need to see you and they will make an appointment for you. Please attend at time agreed as we need to ensure that the waiting room allows for social distancing. We are insisting that you wear a face covering and attend on your own unless the patient requires assistance (or is a child). We appreciate your co-operation in this matter.